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Leaders: You Are Doing Empowerment All Wrong
Every management book will tell you that you need to empower your associates. In many ways, it does make perfect sense; the more your associates can do the right thing for customers on their own,...
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A Complete Voice of the Customer Program
What do my customers ……… Want Need Wish Crave Demand Desire Yearn For Require Fancy Hunger Have a hankering for ? Simple questions with difficult answers. Where do you get the answers? Most would...
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The Difference Between Extraordinary Adoption and Failure
In today’s world of cloud technology and apps, changing or upgrading systems has never been easier. Whether you are changing from on-premise to cloud solution or providing your customers with a...
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